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Andy

O'Dower

Vice President of Product Management for Voice, Video, Flex

Twilio

Andy is a visionary Product Leader at Twilio, where he spearheads the Voice, Video, and Flex product lines. His core focus is on pioneering Voice AI and Conversational AI innovations that are actively redefining customer interactions globally. Overseeing a significant business segment, Andy is committed to empowering developers and customers with cutting-edge API services. With over 20 years of experience in fast-moving technology companies, his career includes founding a Techstars Chicago class, demonstrating a deep understanding of strategic leadership and market needs.

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15 April 2026 09:45 - 10:15

Most AI products are just a text box

We’ve entered the "Blank Page" era of AI, where we ask users to do the hard work of prompting. For product leaders, this is a UX failure. A prompt is just a high-friction interface for a user who hasn't been given a clear path. This session explores the transition from Conversational AI—which demands attention—to Invisible AI—which delivers value. We will break down the "Agentic Product Framework": how to design background workflows that anticipate user intent, eliminate the "Prompt Tax," and shift your product from an assistant that answers to an engine that executes.