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Mayank
Agarwal
Director of Product Management, AI Products
RingCentral
Mayank Agarwal is an entrepreneurial product and technology leader with a distinguished track record of building zero-to-one products across FinTech, eCommerce, Marketplaces, and Developer Platforms. Currently leading AI Product efforts at RingCentral, he specializes in translating complex advances in machine learning into intuitive, high-impact solutions for both businesses and consumers. With deep experience in scaling global platforms—including previous leadership roles at Uber, eBay, and Meta—Mayank is a vocal advocate for moving beyond "AI wrappers" toward building defensible, mission-critical products. He is passionate about solving "burning needs" by integrating intelligent automation into core user workflows, ensuring that technology serves as a bridge to better human outcomes rather than a barrier.
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15 April 2026 13:30 - 14:30
Panel: Beyond the Chatbot: Why Your AI Product is Failing and How to Fix It
In the early days of the AI boom, "speed to market" was the only metric that mattered. This led to an explosion of "AI Wrappers"—products that essentially resold foundation model intelligence with a thin UI layer. But in 2026, the wrapper era has collapsed. As incumbents like Microsoft and Google bake those same features into the OS, PMs face an existential question: Is your product a feature, or is it a business? This panel explores the architecture of defensibility. We move beyond the "Build vs. Buy" debate to discuss the "Wisely Built" middle ground. Our experts will dive into how to move from "renting intelligence" to "owning the moat" through proprietary data flywheels, domain-specific fine-tuning, and vertical integration. If you are worried that your product is one API update away from obsolescence, this session will provide the blueprint for building a technical stack that actually belongs to you.