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Rikki
Singh
VP of Product and Engineering
Twilio
Rikki Singh is the VP of Product & Engineering for Emerging Technology & Innovation at Twilio, where she leads the company’s most ambitious "Horizon-3" bets, including AI-powered engagement and satellite communications. A former Partner at McKinsey & Company, Rikki is a recognized expert in software business building and the founder of the McKinsey Product Academy, which has trained over 25,000 product managers worldwide. She is a passionate advocate for inclusive innovation and previously hosted the McKinsey on Building Products podcast.
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15 April 2026 10:15 - 10:45
'Vibe-to-value' gap: Measuring what matters in GenAI
Forget traditional retention metrics for a moment. In the age of AI, 'time spent in app' might actually be a signal of failure. This talk defines the new 'North Star' metrics for AI products—focusing on 'Task Completion Velocity' and 'Human-AI Synergy.' We’ll move past 'vibe-checking' LLM responses to building a rigorous, product-led evaluation framework.