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Jay
Mok
Director of Product Management
PayPal
With over 10 years of experience in product management, Jay is a fintech leader who drives growth and innovation for PayPal, the global leader in online payments. Jay manages a team of product managers responsible for expanding Braintree card processing capabilities, least cost routing, merchant cost optimization, payment reliability, and card network compliance.
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29 April 2025 09:45 - 10:15
Building customer-centric products; A data-driven approach
Learn how to put your customers at the heart of your product strategy. Discover how to use data to understand customer needs, behaviors, and pain points to create products that truly delight.