Sign In
Register

Request to partner

Register now

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.
Button

Back to speakers

Adam
Case
Head of Product, IBM Carbon Design System
IBM
Adam is currently the Head of Product for IBM’s Carbon Design System, where he leads the strategy and product management of one of the industry’s most widely adopted design frameworks. With extensive experience in product management within the cybersecurity domain, he specializes in delivering solutions that address complex customer needs in the enterprise market. Throughout his career, Adam has successfully led professional services teams and managed large-scale deployment projects for Fortune 1000 customers. His product leadership spans identity and access management at IBM and enterprise security solutions at Calendly, where he has consistently driven the delivery of exceptional, customer-focused products. Known for bridging technical expertise with customer-centric innovation, Adam is passionate about building products that empower organizations to secure their digital environments while enhancing user experience.
Button
26 March 2026 09:45 - 10:15
Scaling PLG experiences in the Enterprise: IBM’s story
PLG is often associated with startups and developer-first companies, yet many enterprise organizations are now adopting the same principles to meet rising expectations for transparency, self-service, and faster time to value. In this session, IBM will share how it began transforming a large enterprise software portfolio toward a product-led model. Rather than focusing on a single product, IBM needed to enable more than 30+ software products to become PLG-ready by simplifying purchasing flows and allowing users to experience value directly through the product. This required building a scalable foundation that allowed teams to instrument their products, experiment on experiences, and adopt proven patterns without reinventing the process for each product. The talk will explore how IBM leveraged its design system as a distribution engine for successful product experiences and scaled product analytics through automated instrumentation. These capabilities created a shared framework for measuring adoption, running experiments, and improving activation across a diverse portfolio of products. The session will also look ahead to the next evolution of product-led experiences, where AI-powered generative interfaces allow products to adapt to users dynamically and guide them toward outcomes, and share practical lessons for product leaders looking to operationalize PLG at enterprise scale.