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Mayank
Agarwal
Director of Product Management, AI Products
RingCentral
Mayank Agarwal is an entrepreneurial product and technology leader with a distinguished track record of building zero-to-one products across FinTech, eCommerce, Marketplaces, and Developer Platforms. Currently leading AI Product efforts at RingCentral, he specializes in translating complex advances in machine learning into intuitive, high-impact solutions for both businesses and consumers. With deep experience in scaling global platforms—including previous leadership roles at Uber, eBay, and Meta—Mayank is a vocal advocate for moving beyond "AI wrappers" toward building defensible, mission-critical products. He is passionate about solving "burning needs" by integrating intelligent automation into core user workflows, ensuring that technology serves as a bridge to better human outcomes rather than a barrier.
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27 March 2026 09:15 - 09:45
Stop Babysitting Your AI: Building AI Agents That Fix Themselves
Most enterprise AI agents fail quietly, completing tasks with no awareness of their own errors. At my quantitative trading firm, I built self-improving AI systems where failure had immediate financial consequences, forcing architectures that detected mistakes, diagnosed root causes, and improved autonomously. At RingCentral, I've applied these same patterns to our AI Assistant, now serving millions of enterprise users. The core insight: self-correcting agents aren't a research problem, they're a product design problem. We'll explore the framework refined across both domains: how to build AI agents that know when they're wrong, the architecture patterns that make self-correction reliable in enterprise environments, and how to measure autonomous improvement over time. Attendees will leave with a reference architecture and a KPI framework for evaluating self-improving agents, ready to apply to their roadmaps next quarter.
26 March 2026 09:00 - 09:15
Chairperson opening remarks
This is your chance to meet the room, share your stories through our ice breakers and prepare for the day ahead.
27 March 2026 09:00 - 09:15
Chairperson opening remarks
Day two kicks off with our chairperson's opening remarks, It's time to get moving and networking! Let's dive into the topics of the day and meet some new faces.
26 March 2026 16:45 - 16:50
Closing remarks
Our chairperson will close out the end of day one of the summit as we reflect on all the sessions of the day and prepare for day two.
27 March 2026 13:15 - 14:15
Panel: The hidden tax on Innovation: Making the tough calls on legacy products and technical debt
Every product leader knows that unchecked legacy products and mounting technical debt act as a "hidden tax," draining engineering capacity and crippling innovation velocity. This panel tackles the political, organizational, and financial gravity of portfolio rationalization. We will discuss and debate the strategic frameworks required to set clear, data-driven sunset criteria for profitable but stagnant products. Attendees will gain actionable insights on how to quantify technical debt as a business risk, secure alignment with finance and engineering leaders, and effectively reallocate freed-up resources to fund the next generation of growth products and competitive AI initiatives.
27 March 2026 14:45 - 15:15
Closing remarks
Our chairman will close out the end of the summit.