Sam
Bradley
Director of Product Management
PayPal
Sam is passionate about solving customer problems through storytelling and empowering product managers to build scalable, design-led products. He is currently a Director of Product Management at PayPal, and leads in-app payment products, including peer-to-peer payments, customer bill payments and in-store payment teams. He formerly held Director of Product roles at Stitch Fix, leading the core Fix experience and styling products; and Expedia Group, where he led reviews and marketplace product teams. Sam has worked in product management since 2014 leading teams across e-commerce, content, marketplaces and payments.
19 March 2025 12:15 - 12:45
The trust factor: Gauging product success through trustworthiness
In this presentation, we delve into the critical role of trustworthiness as a metric for measuring product success. We explore how establishing and maintaining trust with customers can significantly impact a product's performance, reputation, and long-term viability. Through real-world examples and practical insights, we will uncover strategies for cultivating trust and leveraging it as a powerful indicator of product success. Join us as we navigate the landscape of trust in the realm of product development and discover the keys to building lasting customer relationships.