Kaia Hillier is Director of Product Operations at Epidemic Sound, with over 15 years’ experience spanning product delivery, programme management and operations across the digital and creative industries. She partners closely with executive leadership to define and embed scalable product development processes, align strategy with execution, and drive operational excellence across complex, cross-functional organisations. Kaia has led delivery for major AI initiatives, built enterprise-wide operating frameworks, and established governance models that improve transparency, velocity and decision-making. Her work is rooted in user-centric outcomes, strong collaboration and turning ambitious product strategy into repeatable, high-impact execution.