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Kaia
Hillier
Director of Product Operations
Epidemic Sound
Kaia Hillier is Director of Product Operations at Epidemic Sound, with over 15 years’ experience spanning product delivery, programme management and operations across the digital and creative industries. She partners closely with executive leadership to define and embed scalable product development processes, align strategy with execution, and drive operational excellence across complex, cross-functional organisations. Kaia has led delivery for major AI initiatives, built enterprise-wide operating frameworks, and established governance models that improve transparency, velocity and decision-making. Her work is rooted in user-centric outcomes, strong collaboration and turning ambitious product strategy into repeatable, high-impact execution.
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28 May 2025 11:15 - 12:00
Panel | Embedding product ops: driving alignment across teams
Product Operations shouldn’t be a support function sitting on the sidelines, yet many teams still struggle to move from “helpful” to truly strategic. So how do you embed Product Ops deeply into the business without becoming process police or adding layers of bureaucracy? This candid panel brings together experienced Product Ops leaders to debate what actually works when integrating across product, engineering, design, and the wider business. Expect honest lessons, differing perspectives, and real-world examples of where Product Ops has accelerated impact and where it’s slowed teams down. You’ll leave with practical ideas to: • Position Product Ops as a strategic partner, not an admin function • Influence roadmaps and decision-making without owning everything • Drive alignment across teams without creating unnecessary process • Win executive buy-in and prove measurable impact • Balance standardisation with team autonomy as you scale • Avoid the common traps that make Product Ops feel like red tape