Kiratpal Randhawa is the Director of Product Operations at Reward Gateway, where she is responsible for setting the foundations for scalable product growth across a global SaaS organisation. With a background spanning product operations, product leadership, customer experience and go-to-market delivery, she brings a holistic, customer-centred approach to enabling high-performing product teams. Kiratpal specialises in building operating models, processes and alignment that help product organisations scale effectively, drawing on experience across B2B and B2C environments to drive clarity, consistency and measurable impact.