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Kiratpal
Randhawa
Director of Product Operations
Reward Gateway
Kiratpal Randhawa is the Director of Product Operations at Reward Gateway, where she is responsible for setting the foundations for scalable product growth across a global SaaS organisation. With a background spanning product operations, product leadership, customer experience and go-to-market delivery, she brings a holistic, customer-centred approach to enabling high-performing product teams. Kiratpal specialises in building operating models, processes and alignment that help product organisations scale effectively, drawing on experience across B2B and B2C environments to drive clarity, consistency and measurable impact.
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29 May 2026 10:15 - 11:00
Scaling product operations: Structuring for speed, scale, and an AI-first future
Product Operations isn’t just a support function anymore, it’s becoming the operating system behind high-performing product teams. As organisations scale and AI reshapes how work gets done, the question isn’t how to “add” Product Ops, it’s how to design it into the structure of your business from the start. This panel brings together experienced leaders to explore how they’re architecting Product Ops for real scale: where the function sits, what it owns, how it partners across product and engineering, and how automation and AI are eliminating manual work while increasing impact. Expect candid lessons on what breaks as you grow, the org models that actually hold up, and how to turn Product Ops into a force multiplier, not overhead. You’ll walk away with: • Proven org design approaches for embedding Product Ops across teams • Clear ownership models that drive leverage without creating bottlenecks • Practical ways to use AI and automation to reduce admin and increase focus • Hiring and capability strategies for scaling the function sustainably • Tactics for elevating Product Ops from reactive support to strategic influence