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Patrick
Chontovski
Director of Product Operations
Tide
Patrick Chontovski is the Head of Product Operations at Tide, with more than 11 years of experience driving operational excellence across BPO, IT and FinTech environments. He has led and scaled international product operations teams of 50+ people across distributed and hybrid settings, building the structures, processes and alignment needed to support fast-growing, global product organisations. Known for his pragmatic leadership style and strong execution focus, Patrick specialises in enabling product teams to operate efficiently at scale while delivering consistent, high-quality outcomes in complex, high-velocity environments.
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29 May 2026 10:15 - 11:00
Scaling product operations: Structuring for speed, scale, and an AI-first future
Product Operations isn’t just a support function anymore, it’s becoming the operating system behind high-performing product teams. As organisations scale and AI reshapes how work gets done, the question isn’t how to “add” Product Ops, it’s how to design it into the structure of your business from the start. This panel brings together experienced leaders to explore how they’re architecting Product Ops for real scale: where the function sits, what it owns, how it partners across product and engineering, and how automation and AI are eliminating manual work while increasing impact. Expect candid lessons on what breaks as you grow, the org models that actually hold up, and how to turn Product Ops into a force multiplier, not overhead. You’ll walk away with: • Proven org design approaches for embedding Product Ops across teams • Clear ownership models that drive leverage without creating bottlenecks • Practical ways to use AI and automation to reduce admin and increase focus • Hiring and capability strategies for scaling the function sustainably • Tactics for elevating Product Ops from reactive support to strategic influence