Ricardo Pinho is a Senior Central Operations Manager at Uber, based in Amsterdam, where he leads high-impact, cross-functional programs focused on reliability and operational excellence across the EMEA region. His work centers on driving key OKRs, improving system performance, and scaling processes through structured program management and data-driven decision-making. An advocate of Continuous Improvement and Lean principles, Ricardo brings a strong operational mindset shaped by his background as a certified Product Owner (PSPO I). He is known for combining analytical rigor with practical execution—leading multi-stakeholder initiatives from strategy through implementation while maintaining a focus on measurable outcomes. Beyond his core operations role, Ricardo is passionate about productivity frameworks, self-improvement, and technology. He also co-created the “Political Quorum” initiative, a non-partisan civic tech project designed to increase political literacy and transparency in Portugal by enabling users to simulate parliamentary voting decisions. He holds a degree from Faculdade de Engenharia da Universidade do Porto and is recognized for his problem-solving approach, structured thinking, and enthusiasm for leveraging technology and data to drive continuous improvement.