Zach Felsenstein is a Product Operations Manager at Airtable, where he focuses on building the systems that connect product teams with their users to drive better strategy and execution. His work centres on aligning cross-functional teams, scaling feedback loops, and ensuring that product decisions are grounded in real user needs. He is particularly focused on operational excellence within product organisations, helping teams stay coordinated as they scale while maintaining a strong connection to customer insights. Zach’s approach enables more effective prioritisation, faster decision-making, and continuous product evolution in close partnership with users.