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Ben
Marchini
Head of Product Operations
Imperial College London
Ben is an experienced agile product manager with a background spanning web and digital technology, healthcare, higher education, and sustainable development. Since 2009, he’s led diverse product initiatives from healthcare rostering and data analytics to energy management always with a focus on operational efficiency and stakeholder alignment. Alongside his product work, Ben’s academic research explores energy use in the events industry, helping organisations reduce carbon emissions through data-driven insights.
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04 December 2025 14:00 - 14:45
Panel | What’s next for product operations?
In this panel, product leaders will share where they see product ops heading next. From embedding AI and automation into daily workflows to supporting org-wide agility and sustainable growth, this session dives into what the next chapter of product ops looks like and what teams need to do now to get ahead. Key takeaways: → Where product ops is headed in the next 2–5 years. → How AI and automation are reshaping day-to-day ops. → The new skills and structures needed to support scale. → Why product ops is becoming central to digital transformation.