Sign In
Register

Partner with us

Register now

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.
Button

Back to speakers

Chiara
Gardner
Head of Product Operations
Ford Credit
Chiara (she/they) is Head of Product Operations at Ford Credit Europe, where she's built the Product Operations function from the ground up during a major product-led transformation. With experience spanning nimble startups to large corporations, she's passionate about the strategic, enablement-focused nature of product ops and the complex, ever-evolving challenges it presents. Chiara is also an advocate for DE&I and actively mentors people from underrepresented backgrounds.
Button
04 December 2025 09:15 - 09:45
Upskilling the product org: How to accelerate product maturity without falling into the coaching trap.
How can Product Operations enable the upskilling of a product organisation without stepping into the role of a product leader in coaching and developing their team? Through a candid case study from Ford Credit Europe's product-led transformation, this session explores navigating this challenge whilst scaling from 35 to 70+ product team members. The talk will cover approaches to measuring and tracking product organisation maturity, using processes and tools to help accelerate learning, and lessons learnt about partnering with product leaders to support rather than replace their coaching efforts. This session is for Product Ops professionals who are grappling with the tension between enabling growth and maintaining clear boundaries, particularly those who want to avoid the 'Product Ops is doing everything' trap.