02 December 2026 15:00 - 15:30
From 90 days to 10 hours: How product operations transformed enterprise onboarding
In this case study we traces the full arc of transforming enterprise onboarding: first redesigning the operating model to cut 110+ days to 26, then automating it with passage to reach a 10-hour average. We will then examine the operating decisions, organisational fights and product bets that made each leap possible.
Develop the skills to:
- Remove friction from complex customer journeys.
- Align cross-functional teams around shared operational goals.
- Use automation and AI to improve customer onboarding without compromising compliance.
02 December 2026 11:15 - 11:45
Live podcast | Women leading product operations
Be part of a live recording of the Her Coded Story podcast, featuring inspiring female leaders in product operations. Hear honest conversations about career growth, leadership, AI, and the challenges of building high-performing product organisations. This interactive session offers a unique opportunity to experience the discussion live and gain insights from women shaping the future of product operations.
You'll learn how to:
- Discover the leadership journeys and career lessons of senior women in product operations.
- Explore how AI and emerging technologies are changing the role of product operations leaders.
- Learn practical strategies for building influence, driving change, and leading with confidence.
03 December 2026 13:15 - 14:00
Panel | Scaling product organisations: Operating models that grow with you
As organisations expand, product operations becomes critical to maintaining alignment, improving decision-making and supporting sustainable growth. Join senior leaders as they share how they're evolving operating models to meet the demands of scaling businesses.
You'll learn how to:
- Scale product operations without adding unnecessary complexity.
- Create operating models that improve visibility and alignment.
- Balance governance with speed as organisations grow.