What does the delivery of product ops impact look like in practice? This session shares the inside story of how the product ops team at FreeAgent matured over two years, to become an operatonal and strategic partner across product and engineering. Through a series of real use cases, we’ll walk through the decisions, challenges, and frameworks that helped us measure success, influence priorities, and make our impact visible. Key Takeaways: → Strategic levers of an established product ops team → Examples of measurable impact across feedback loops, tooling, and cross-team communication → Frameworks for defining success and measuring impact