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Ricardo
Pinho
Senior Product Ops
Uber
Ricardo Pinho is a Product Operations Manager at Uber, based in Amsterdam, where he leads high-impact, cross-functional programmes focused on operational excellence and continuous improvement. His work centres on driving key OKRs, improving system performance, and scaling processes through structured programme management and data-driven decision-making. An advocate of Lean principles and continuous improvement, Ricardo brings a strong operational mindset shaped by his background as a certified Product Owner (PSPO I). He combines analytical rigour with practical execution, leading multi-stakeholder initiatives from strategy through implementation with a focus on measurable outcomes. He is also passionate about productivity, self-improvement and technology, and holds a degree from Faculdade de Engenharia da Universidade do Porto.
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03 December 2026 11:45 - 12:15
The always-on intake flow: How we changed planning cycles at Uber using AI
Every planning cycle, product ops teams drown in cross-functional requests — scattered across Slack, email and hallway conversations, most missing impact data or duplicating existing asks. The result: garbage-in requests, invisible duplication, and triage bottlenecks that turn product ops into ticket sorters. We built an AI-powered intake system that guides requesters through structured problem articulation, auto-scores quality, deduplicates across the org, and routes work to the right team — feeding a single live board visible to leadership. The hard part wasn't the AI; it was getting 25+ teams to actually trust and use it. What you'll uncover: - How to design a multi-channel intake system that 25+ teams actually trust and use - How AI can auto-score, deduplicate and route requests without manual triage - A repeatable playbook for moving from triage spreadsheets to an always-on intake engine