Ricardo Pinho is a Product Operations Manager at Uber, based in Amsterdam, where he leads high-impact, cross-functional programmes focused on operational excellence and continuous improvement. His work centres on driving key OKRs, improving system performance, and scaling processes through structured programme management and data-driven decision-making. An advocate of Lean principles and continuous improvement, Ricardo brings a strong operational mindset shaped by his background as a certified Product Owner (PSPO I). He combines analytical rigour with practical execution, leading multi-stakeholder initiatives from strategy through implementation with a focus on measurable outcomes. He is also passionate about productivity, self-improvement and technology, and holds a degree from Faculdade de Engenharia da Universidade do Porto.