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Toby
Audu
Senior Manager Product Operations
American Express
Toby is currently a Manager of Digital Product Operations in American Express, and an MBA holder from the University of Oxford. He currently oversees the operations of fourteen scrum teams that support the prospect onboarding journeys across EMEA, APAC & LACC markets for the bank. He has previously held roles as a management consultant at KPMG, product manager, and even an Entrepreneur-In-Residence at Founders Factory. Given his wealth of operational and product experience, Toby is passionate about building functional product teams at scale
03 December 2025 09:15 - 09:45
Navigating culture change: The role of product operations in value alignment
Culture change is a formidable challenge for any organization, requiring a strategic approach to align values and behaviors across teams. This presentation focuses on the pivotal role of product operations in driving and sustaining culture change through value alignment. Attendees will explore how product operations serves as a linchpin for translating organizational values into actionable strategies, processes, and behaviors. From fostering collaboration and accountability to promoting transparency and continuous improvement, join us to discover how product operations can navigate and lead culture change initiatives with precision and impact.