21 March 2025 09:15 - 09:45
Strategic feedback: Designing and implementing a customer-centric product strategy
Dive into the nuances of designing and implementing a customer-centric program that goes beyond mere data collection.
Discover the art of crafting surveys that elicit meaningful insights, establishing robust feedback loops, and leveraging customer input to shape strategic decisions. This session is a roadmap for businesses aspiring to build a holistic feedback program that not only captures customer sentiment but transforms it into a catalyst for organizational growth.