Diana
Soler
Director of Product Operations & Services Enablement
Assent
Diana started her career in business development overseeing the expansion of Latin America for Luxury Retreats - the world's largest luxury vacation rental. When the company was acquired by Airbnb, she pivoted her career and became program manager of Host Success standing up a small team of customer success specialists for Airbnb Luxe. During COVID, she once again pivoted her career and joined AppDirect to build their product operations function. In this role, she was responsible for creating policies & procedures to promote operational excellence through the product development lifecycle in addition to optimizing alignment, communication and processes between product team and other cross-functional teams. In July 2022, she joined Assent as Director of Product Operations responsible for product enablement, product operational excellence and product engagement and collaboration across Assent. In her spare time, she mentors for two very special organizations: 1 - Technovation - an organization that empowers young girls (ages 8-18) to identify a problem in their community and create tech solutions to address that problem. In their journey, the girls develop their leadership and creative problem-solving skills 2 - Hispanotech.ca - an organization that promotes the success of Latin American STEM professionals in Canada's technology markets
20 March 2025 09:45 - 10:15
Applying product operations best practices, across the organization
Dive into the dynamic world of product operations as our keynote speaker shares insights on implementing best practices that transcend organizational boundaries. Discover the art of cross-pollination, fostering collaboration between diverse teams, and learn how services enablement can be a catalyst for driving operational excellence throughout your entire organization. This keynote promises to be an inspiring journey into the realm of product operations, unlocking strategies for holistic integration and optimization.
20 March 2025 13:30 - 14:30
Interactive roundtable discussions
In this session, you'll get a chance to connect with your fellow attendees in structured roundtable discussions. Identify your biggest current challenge, celebrate a recent win, join the conversation, and meet like-minded product ops managers who'll help you find meaningful solutions. Topics include: 1 - Diana Soler (Assent) discussing: "Continued challenges in getting product leaders to collaborate with product ops and practical advice and tactics to decrease tension in the room." 2 - Holly Holbrook (Nylas) discussing: "Integrating discovery work into the product operations lifecycle: Enhancing collaboration across departments and using that to prioritize your product ops work." 3 - Maheen Abassi (Uber) discussing: "How to nail a prod ops interview" 4 - Sam George (Pinterest) discussing: "Automating your operational workflows. How to approach making the flow of tasks, documents, and information, perform independently within the organization." 5 - Ali Motto (GrubHub) discussing: "The role of product operations in planning processes" 6 - Bobby Schaffer (athenahealth) discussing: "How to enhance alpha/beta testing"