Joanna S. is a VP Product Portfolio Operations Manager at JPMorgan Chase, leading global technology projects for the Corporate and Investment Bank (CIB). With a BA in Social Sciences, an AWS certification, and expertise in customer success and process improvement, she drives innovative, scalable solutions that enhance productivity and user experiences. Joanna’s recent achievements include optimizing technology adoption processes to reduce costs and training time, migrating 80,000+ end users to advanced collaboration tools, and implementing cloud-based solutions to improve application performance and security. Collaborating with product owners, cross-functional teams, and business representatives, Joanna ensures technology initiatives align with organizational goals while delivering measurable value. She is passionate about leveraging technology to solve business challenges, empower users, and drive efficiency at scale.