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Karin
Cross-Smith
VP, Product Operations
Clarivate
Karin C.S. is a global business leader specializing in product operations, product management, and large-scale business transformation, with a strong record of delivering customer-focused programs and enterprise software portfolios. She is recognized for successfully driving high-profile, complex initiatives by integrating multidisciplinary teams and establishing operational frameworks that reduce costs, improve productivity, and elevate client satisfaction. With deep expertise in operational strategy, governance, and software lifecycle management, Karin has led major organizational shifts—including guiding Kyndryl’s transformation by redefining operations and governance through a decade of leadership in business process excellence. As President of Heretto, she strengthened customer relationships and streamlined operations to accelerate market readiness. Known for her strategic communication skills and data-driven approach, she consistently builds collaborative, innovative environments that enable teams to deliver scalable, high-impact product operations.
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26 March 2026 16:15 - 16:45
Turning insights into impact: Using analytics to drive product & sales strategy
In today’s competitive landscape, product and sales teams can no longer rely on intuition alone—data must guide every major decision. This session explores how organizations can harness usage analytics to uncover hidden patterns, validate assumptions, and shape product strategy with precision. Attendees will learn how to translate behavioral insights into actionable opportunities that deepen customer value, accelerate adoption, and strengthen alignment between product and sales functions. Through practical frameworks and real-world examples, this talk demonstrates how data-driven decision-making can transform roadmaps, improve cross-functional collaboration, and ultimately drive more predictable growth.
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