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Kayla
McNeill
Director Product Operations
Salesforce
Kayla McNeill is a dynamic Product Operations leader with over a decade of experience driving operational excellence, cross-functional alignment, and strategic program execution. As Director of Product Operations at Salesforce, she leads initiatives to optimize processes, enhance efficiency, and empower product teams. With expertise in Agile methodologies, stakeholder engagement, and risk management, Kayla has a proven track record of delivering impact at scale. She also serves as an Advisory Council Member for the Customer Experience Program at The George Washington University School of Business, contributing thought leadership to the evolving landscape of customer experience.
18 March 2025 14:00 - 14:45
Panel discussion | Balancing agile practices and operational efficiency: Driving cross-functional alignment
Nowadays, organizations face the dual challenge of embracing agile methodologies while maintaining operational efficiency. This panel brings together product ops experts to explore strategies for balancing flexibility with structure and ensuring teams can innovate rapidly without sacrificing quality or consistency. Key discussion topics: - Harmonizing agility with long-term operational goals: How can organizations adopt agile practices without disrupting their core operational workflows? - Breaking down silos for cross-functional alignment: Strategies to align diverse teams and foster collaboration across departments. - Overcoming common pitfalls: Avoiding bottlenecks, miscommunications, and conflicting priorities in hybrid work environments. - Metrics and accountability: Balancing speed and scalability with measurable outcomes and organizational transparency. Gain actionable insights from real-world examples of how to drive synergy between agility and efficiency while building a culture of alignment and collaboration across functions.
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