Michael Oualid is VP of Digital Platforms at Affinity Federal Credit Union, where he leads Platform strategy, product operations, and platform execution across customer/colleague-centric digital capabilities. He brings deep experience building and scaling Product Ops operating models that connect strategy to execution, with a strong focus on intake, prioritization, governance, and outcome-driven reporting. Previously at American Express, Michael implemented an enterprise Product Ops framework supporting multiple product portfolios. His work today centers on helping regulated and complex organizations move faster with clarity, alignment, and measurable impact. Previously, Michael held leadership roles at American Express and Marsh, and began his career in management consulting, advising large, complex organizations on operating model design and transformation. His work today centers on helping regulated and enterprise environments move faster with clarity, alignment, and measurable impact.