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Olivia
Lin
Director of Product Operations
Noom
Olivia Lin leads the Product Operations team at Noom. Noom is on a mission to help everyone, everywhere live healthier lives with our suite of wellness tools. Previously, Olivia built and led the Product Operations team at Sprout Social, a leading B2B social media management platform. She worked at WeightWatchers and a handful of NYC startups, driving processes, programs, and projects — but always keeping people at the heart of everything. As a human, Olivia is a native New Yorker who's lived in every borough except the Bronx (does two weeks in Staten Island count?). She's always on the lookout for spicy food and enjoys Orange Theory and hot vinyasa yoga.
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26 March 2026 10:15 - 10:45
Turning product ops impact into KPIs that drive decisions
In today’s lean tech climate, Product Operations teams must show tangible value to stay indispensable. This session dives into practical ways to track, quantify, and communicate Product Ops impact from capturing success stories and measuring service desk activity to building dashboards that highlight month-over-month and year-over-year improvements. Attendees will learn frameworks for linking operational excellence to business outcomes and making a clear, data-backed case for continued investment and headcount.
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