Customer-centricity is a cornerstone of successful product operations. This panel examines how to operationalize feedback from customers, support teams, and sales into measurable product improvements. Panelists will share frameworks for building feedback loops that drive product impact and align cross-functional teams.

Modern product organizations strive to empower teams but that empowerment often leads to scattered terminology, inconsistent artifacts, and roadmaps that can’t be stitched together at the portfolio level. This session explores how Product Operations can bring clarity and consistency without adding bureaucracy. Attendees will learn strategies for standardizing key artifacts, aligning language across teams, and absorbing administrative overhead so product managers can stay focused on discovery and delivery. The session highlights how to strike the right balance between autonomy and alignment, enabling leaders to make informed, cross-portfolio decisions without slowing teams down.