Kayla McNeill is a dynamic Product Operations leader with over a decade of experience driving operational excellence, cross-functional alignment, and strategic program execution. As Director of Product Operations at Salesforce, she leads initiatives to optimize processes, enhance efficiency, and empower product teams. With expertise in Agile methodologies, stakeholder engagement, and risk management, Kayla has a proven track record of delivering impact at scale. She also serves as an Advisory Council Member for the Customer Experience Program at The George Washington University School of Business, contributing thought leadership to the evolving landscape of customer experience.