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Ankit
Talwar
Director of Product Management, AI
Dell
Ankit Talwar is Director of Product Management, AI at Dell Technologies, where he builds AI and agentic systems for customer experience and service operations. He was the product management and strategy lead who originated the experience-led framework behind a digital supply chain transformation later documented by researchers at MIT and IE Business School in the Ivey Publishing case “Dell: Roadmap of a Digital Supply Chain Transformation” (W24797), Ivey’s top-selling operations management case for 2024/2025, and in Supply Chain Management Review. He also led STRIDE (Smart Troubleshooting and Resolution with Intelligent Dispatch Engine), the closed-loop AI service architecture known publicly as the Next Best Action Engine. He directed this from product vision through production deployment and it was named a 2025 TSIA STAR Award finalist for Innovation in Leveraging Analytics and Artificial Intelligence for Service Excellence. He introduced the Experience-Led AI Framework and presented it at Customer Contact Week events in 2026. A Distinguished Fellow of the Soft Computing Research Society, he judges and mentors founders at Antler, the Founder Institute, and Hack-Nation.
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24 February 2027 15:00 - 15:30
Humans in the loop: Making agentic AI actually work
Agentic AI is capable of real work now, but it's not infallible, and pretending otherwise is how teams get burned. Ankit makes the case for agentic AI as a genuine collaborator rather than a replacement, grounded in the practical reality of where these systems still fall short, hallucination, brittle judgment calls, and the gap between what a demo promises and what production actually delivers. This is a clear eyed look at what it takes to build with AI responsibly, keeping humans meaningfully in the loop rather than either fearing the technology or trusting it blindly.