Kim leads the Content team at Cloudflare, overseeing the creation and management of technical content, educational videos, and developer resources for Cloudflare's suite of products. With over 13 years of experience with technical communications, Kim has a proven track record of growing teams that translate complex technology into clear, accessible content. Prior to Cloudflare, Kim held senior documentation roles at technology companies in Austin, Texas. She holds a Master's degree in Technical Communication from Texas State University and encourages other content teams to think about content as a product.