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Kim
Rust
Director, Product Mangement, Product Operations
Sam's Club
Kim leads the team building tools that enable the Product Managers and the Product Operations team at Sam’s Club. She has been a leader in Product Management for over a decade with experience in retail (Walmart, L’Oreal, Best Buy, Estee Lauder), media (HBO, NBCUniversal), and more. Her experience runs the gamut from global orgs to small, high-growth startups to running her own business. When not at work, she is most passionate about teaching others about product through adjunct professorships and her work with General Assembly, goofing off with her two little kiddos, and exploring her new hometown in Northwest Arkansas after 17 years living in NYC.
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25 February 2025 11:30 - 12:30
Panel: The rise of product operations, building the PLG nervous system
As product-led growth scales, even the most successful organizations inevitably run into a critical operational challenge: a costly mix of fragmented data, inconsistent tooling, and product managers overwhelmed by administrative burdens. This friction stalls the growth engine and erodes the capital efficiency PLG promises. Product operations is the strategic answer to this scaling wall. This panel moves beyond basic definitions to explore how senior leaders are building ProdOps as the central nervous system that connects and optimizes the entire PLG flywheel. Attendees will learn actionable strategies for integrating ProdOps across the business—from engineering to revenue teams—to ensure seamless execution, continuous alignment, and sustained, efficient growth.