As product-led growth scales, even the most successful organizations inevitably run into a critical operational challenge: a costly mix of fragmented data, inconsistent tooling, and product managers overwhelmed by administrative burdens. This friction stalls the growth engine and erodes the capital efficiency PLG promises. Product operations is the strategic answer to this scaling wall. This panel moves beyond basic definitions to explore how senior leaders are building ProdOps as the central nervous system that connects and optimizes the entire PLG flywheel. Attendees will learn actionable strategies for integrating ProdOps across the business, from engineering to revenue teams, to ensure seamless execution, continuous alignment, and sustained, efficient growth.

Getting an AI agent into production is the part most teams plan for. What decides whether it lasts is everything settled before development starts. Gartner predicts that over 40% of agentic AI projects will be canceled by the end of 2027, due to escalating costs, unclear business value or inadequate risk controls. In this keynote, Shalini Dinesh shares a playbook for deciding what to build before development begins. It starts with intent mapping: how to identify and prioritize the customer intents worth investing in, and why not every intent needs an agent. She then walks through a framework for planning fallback mechanisms and the guardrails and stakeholders that need to stay in the loop from discovery to launch. Attendees walk out with the confidence to lead agent initiatives from day one, knowing what to plan and which questions to settle before a single line of development begins.