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Shalini
Dinesh
Lead Product Manager
PayPal
Shalini Dinesh is a Lead AI Product Manager at PayPal, working on the PayPal Assistant, the company's agentic AI product. She has 10+ years of experience building and scaling customer facing products across eCommerce, checkout, and delivery experiences. Before PayPal, she was a Senior teachnical Product Leader at Amazon Business and at Walmart, where she drove large scale initiatives in checkout, middle mile delivery and transportation technology. Shalini is the published author of the book, "Mastering Digital Product Management," and she empowers the next generation of product managers through mentoring, mock interviews, and career storytelling.
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24 February 2027 14:00 - 14:45
Panel | The AI rodeo: Who's holding the reins?
AI is drafting specs, writing code and shipping features faster than traditional governance can keep up. But when something goes wrong, who takes responsibility: the PM, the engineer, the product leader or the AI itself? This panel moves beyond abstract discussions of responsible AI to explore how product leaders are defining accountability, building oversight into fast-moving workflows and deciding where human judgment needs to stay in the loop. Expect real examples, honest debate and practical advice on balancing AI autonomy with customer trust and business risk. Key takeaways: - Understand how to assign clear ownership and accountability for AI-driven product decisions. - Explore how to build meaningful human oversight into fast-moving AI workflows without slowing teams down. - Learn where to trust AI outputs, where human judgment is essential and how to manage the risks when things go wrong.
23 February 2027 15:45 - 16:15
Shipping the agent is the easy part
Getting an AI agent into production is one thing; making it successful is another. Gartner predicts over 40% of agentic AI projects will be cancelled by the end of 2027, often due to unclear business value, rising costs or inadequate risk controls. In this keynote, Shalini Dinesh shares a practical playbook for planning agent initiatives before development begins from identifying valuable customer intents to designing fallback mechanisms, guardrails and stakeholder oversight. Key takeaways: - Learn how to identify and prioritise customer intents worth automating and when an agent isn't the answer. - Understand how to plan fallback mechanisms and guardrails before development starts. - Discover how to involve the right stakeholders from discovery through to launch.