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Mayank
Agarwal
Director of Product Management, AI Products
RingCentral
Mayank Agarwal is an entrepreneurial product and technology leader with a distinguished track record of building zero-to-one products across FinTech, eCommerce, Marketplaces, and Developer Platforms. Currently leading AI Product efforts at RingCentral, he specializes in translating complex advances in machine learning into intuitive, high-impact solutions for both businesses and consumers. With deep experience in scaling global platforms—including previous leadership roles at Uber, eBay, and Meta—Mayank is a vocal advocate for moving beyond "AI wrappers" toward building defensible, mission-critical products. He is passionate about solving "burning needs" by integrating intelligent automation into core user workflows, ensuring that technology serves as a bridge to better human outcomes rather than a barrier.
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02 April 2026 13:45 - 14:15
The future of work: Will a PM still exist in 2030?
We’ve heard about the tools, the tech, and the tactics across the last 2 days. Now let’s talk about the talent. Industry rumors suggest the PM-to-Engineer ratio is flipping, and "product" is becoming a mindset rather than a job title. In our closing session, we’re putting the role on trial. We will explore the "extinction theory"—where AI and cross-functional convergence make the dedicated PM obsolete—versus the "expansion theory"—where PMs become the CEOs of customer-centricity. Join us for a provocative final look at the 2030 horizon and leave with a clear roadmap for your own professional evolution.
01 April 2026 11:15 - 11:45
Delivering exceptional customer experiences in a digital age
In today's hyper-connected world, customer expectations have evolved dramatically. The digital age has empowered consumers with unprecedented access to information and choices, making it more challenging than ever for businesses to deliver exceptional customer experiences. This keynote will explore the key factors that contribute to outstanding customer experiences in a digital landscape. We will delve into the importance of understanding customer needs and preferences, leveraging technology to enhance interactions, and fostering a customer-centric culture within organisations. Through real-world examples and actionable insights, this presentation will equip attendees with the knowledge and tools necessary to create lasting relationships with their customers in the digital age.