James devoted his entire career to maximizing the customer experience. While doing so, teams he’s led have dominated markets, implemented transformational strategies, strengthened customer relationships, and inspired cross-functional teams to deliver exciting product innovations. James has a history of rapidly growing business for revolutionary startups, unicorn scale-ups, respected organizations, and multibillion-dollar juggernauts at breakneck speeds by optimizing the entire customer and user journey. Respected for demonstrating deep customer empathy while developing highly rated user-centric products, James is known for leveraging disruptive technologies and analytic-based knowledge of user behaviors/needs to spur tremendous growth.