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Abhi
Roy
Director of Product Management
HRS Group
Abhi Roy is a product leader with over 15 years' experience across enterprise B2B SaaS, two-sided marketplaces, and consumer mobile experiences & products — a range that has forced him to close the feedback loop under very different conditions: a handful of high-value enterprise voices, marketplaces where supply and demand want opposite things, and consumer platforms where millions of users tell you everything through behaviour and nothing in words. He has built product functions from the ground up at three companies, taken two startups from zero to first revenue at scale, and led product for global platforms serving millions of monthly sessions — delivering 30%+ year-on-year revenue growth and 35% transaction growth in travel tech, and 40%+ growth across B2B SaaS products in fintech. He is now Director of Product Management at HRS Group, leading InsurTech product strategy and execution for AI-powered claims experiences used by insurers globally. His view: most roadmap failures aren't prioritisation failures — they're translation failures, where the signal is lost somewhere between the customer and the decision.
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27 October 2026 13:30 - 14:15
Panel | Closing the feedback loop: From user signal to roadmap decision
Most product teams collect feedback. Far fewer turn it into a roadmap decision without losing the signal along the way, whether it gets buried in a backlog, diluted by the loudest stakeholder, or misread because the data was never validated against real user behavior. This panel brings together product leaders to talk through how they actually close that loop. Panelists will discuss: - How to separate genuine signal from noise across support tickets, sales calls, NPS, and usage data - How to decide which feedback earns a place on the roadmap versus a polite no - How to keep that decision-making process fast enough to matter without skipping the rigor that makes it trustworthy - Concrete examples of feedback that changed a roadmap, and just as importantly, feedback that didn't and why