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Charles
Hartson
Vice President, Product Management
ResMed
Charles is Vice President, Consumer Product at Resmed, where he leads the global strategy and direction of its consumer product portfolio, spanning connected medical devices, digital health experiences, and services. His focus is on shaping the future of sleep and respiratory health, moving beyond individual products towards connected, intelligent experiences that make healthcare more accessible, personalised, and effective. He leads global Product Management and Product Marketing teams across hardware and software, bringing together technology, innovation, and commercial expertise to deliver meaningful health outcomes at scale. Prior to this role, Charles was Head of Product for Resmed's Asia and Latin America markets. He previously held senior leadership roles in Research & Development, leading global teams responsible for the innovation, development and lifecycle from early discovery through to commercialisation.
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27 October 2026 11:15 - 11:45
The messy middle: What they don't tell you about becoming product-led
Everyone loves a transformation story once it's finished. But what happens in the middle, when the playbooks stop working, culture pushes back, and the destination keeps moving? Drawing on Resmed's journey across hardware and software, Charles shares five lessons from the messy reality of becoming product-led, and why the operating model you're building today may already need to change tomorrow.