Louis
Granger
Head of APAC
UserTesting
As the Director of EMEA and APAC Solutions Consulting at UserTesting, the leading on-demand Human Insight platform, Louis leads a team of highly skilled consultants that support organisations in making customer-centric decisions across all verticals, to help them better understand their customer perspectives. With a decade of Customer Experience consulting, Louis’ background in enabling organisations to gather actionable Human Insights and embed them into their digital product development cycles, spans across hi-tech, travel and hospitality, finance, eCommerce, logistics, and local government.
06 November 2024 09:00 - 09:15
Chairperson opening remarks
Join the chairman's opening remarks, where you'll gain valuable insights and perspectives on the current state of product leadership, trends, and challenges in the industry.
07 November 2024 09:00 - 09:15
Chairperson opening remarks
Day 2 kicks off with our chairperson's opening remarks, where you'll hear from a seasoned product leader on the latest trends, challenges, and opportunities in the industry. This informative and inspiring session will set the tone for the day ahead, as you learn from industry experts and engage in networking opportunities with other product leaders. Don't miss this chance to gain valuable insights that can help drive success in your organization.
07 November 2024 15:45 - 16:00
Closing remarks
And that's a wrap! Our chair will give the closing remarks and that marks the end of the final day of the summit.
06 November 2024 17:00 - 17:05
Closing remarks
Our chairman will close at the end of day 1 of the summit.
06 November 2024 14:00 - 14:30
Workshop: Human insights in action: Driving high-confidence PLG decisions (Part 2)
Join Dr Amanda Warmerdam and Louis Granger for an Interactive roundtable discussion with the audience on the challenges we face when making key product roadmap decisions, and how to ensure we're removing internal bias, building the right products, and delivering maximum value to our customers.
06 November 2024 12:30 - 13:00
Harnessing Human Insights to mitigate risk in a product-led growth organization (Part 1)
Approximately 50% of product budgets are allocated to reworking and optimizing post-launch experiences*. It’s time to take the guesswork out of product development by putting your customers at the center of your decisions. The Director of EMEA & APAC Solutions Consulting at UserTesting, Louis Granger, discusses how leading PLG organizations build, validate and embed customer feedback into their development cycles to avoid rework at a time when budgets are shrinking. In this talk, you will walk away with the understanding of; How implementing continuous discovery and integrating insights into workflows can align your PLG roadmap Why using customer-driven design can help you take the guesswork out of product development How to build and launch with confidence by creating a winning solution with a Test to Design approach that will help you fail early and learn early How to fuel organisational adoption of insights through strategic planning and change management *Global Journal of CS and Tech