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Nathan
Boddam-Whetham
Head of Product
Datacom
Nathan is the Head of Product at Datacom, based in Sydney, Australia. He is leading the transition to a product-centric operating model within Managed Services, driving the evolution of Datacom’s products and services to deliver greater customer value and business growth. With a focus on innovation and strategic transformation, Nathan plays a key role in shaping the future of Datacom’s Managed Services portfolio.
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28 October 2026 13:30 - 14:15
Closing the feedback loop: From user signal to roadmap decision
Most product teams collect feedback. Far fewer turn it into a roadmap decision without losing the signal along the way, whether it gets buried in a backlog, diluted by the loudest stakeholder, or misread because the data was never validated against real user behavior. This panel brings together product leaders to talk through how they actually close that loop. Panelists will discuss: - How to separate genuine signal from noise across support tickets, sales calls, NPS, and usage data - How to decide which feedback earns a place on the roadmap versus a polite no - How to keep that decision-making process fast enough to matter without skipping the rigor that makes it trustworthy - Concrete examples of feedback that changed a roadmap, and just as importantly, feedback that didn't and why