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Alice
Canty
Associate Director of Product
Hellofresh
Alice, an Associate Director of Product at HelloFresh, is a dynamic product leader known for her exceptional ability to build and nurture high-performing Product Management teams. She is passionate about fostering individual growth, promoting ownership, and cultivating strong cross-functional collaboration, particularly across key monetization and menu initiatives. Beyond team leadership, Alice plays a pivotal role in driving the strategic direction of HelloFresh's product portfolio, with a steadfast commitment to customer-centric innovation and long-term business expansion. Her expertise in partnering with senior leadership and various departments ensures the successful delivery of high-impact initiatives that solidify HelloFresh's position as a market leader in the Canadian meal kit space. Alice champions a data-driven approach, guiding product experimentation through A/B testing and insightful analytics to achieve both immediate and strategic objectives.
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12 November 2025 12:15 - 12:45
Harnessing the power of data to deliver exceptional customer experiences
In today's hyper-connected world, customer expectations have evolved dramatically. The digital age has empowered consumers with unprecedented access to information and choices, making it more challenging than ever for businesses to deliver exceptional customer experiences. This keynote will explore the key factors that contribute to outstanding customer experiences in a digital landscape. We will delve into the importance of understanding customer needs and preferences, leveraging technology to enhance interactions, and fostering a customer-centric culture within organisations. Through real-world examples and actionable insights, this presentation will equip attendees with the knowledge and tools necessary to create lasting relationships with their customers in the digital age.