Monica Reyes is the Director of Product Operations at Plusgrade, where she leads the systems, processes, and operational practices that enable high-performing product teams. With over a decade of experience across product management and product operations, Monica is passionate about creating the conditions for teams to move faster, make better decisions, and deliver meaningful customer outcomes. Having built her career across Canadian banking and travel technology, Monica specializes in scaling product organizations through operational excellence. She is currently leading the evolution of Plusgrade's product development lifecycle to incorporate AI in ways that improve productivity without compromising quality or team effectiveness. Her expertise spans product operations, organizational design, AI-enabled product development, and building outcome-driven product organizations.