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Penny
Lam
VP Product
National Bank Independent Network
I'm a product leader with a background in software development, emerging technologies, and digital transformation across Canadian and European financial institutions. My work has focused on helping organizations adopt product-centric ways of working, scale innovation inside regulated environments, and bring emerging technologies into core operations. I’m passionate about advancing the role of product management in enterprise settings—where customer impact, technology potential, and business strategy intersect. I enjoying bring a pragmatic, forward-looking approach to digital leadership, grounded in delivery and measurable outcomes.
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12 November 2025 16:15 - 16:45
A playbook approach to building successful products
Successful product teams need to be experienced in product discovery, building the right thing, and product delivery, building the thing right. They need to apply many different tactics and techniques in the course of product development, but there is no one right approach. The Product Thinking Playbook is a collection of tactics, techniques, and milestones, which can be used by product teams at any step of their journey to building great products. In this workshop we will introduce the modern approach to product development using the Product Thinking Playbook and give participants practical guidance on how to use the Playbook to shape approaches to problems.