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Swetha
Viswanatha
Technical Product Manager
Vail Systems
Swetha Viswanatha is a Product Leader focused on building AI-powered telecommunications systems that help businesses automate and scale real-world interactions. She currently leads product development of Telekit at Vail Systems. Her work centers on integrating conversational AI with telephony SaaS solutions for scheduling, customer support, and workflow automation through intelligent agents. Previously, she worked at Ford Motor Company as a Design & Release Engineer, leading front seat development on the Ford Expedition. This automotive experience shaped her systems-thinking approach to building dependable, production-grade products. She holds engineering degrees from the University of Michigan–Ann Arbor and Northwestern University.
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12 November 2026 16:30 - 17:00
Your product is a mirror
Every product has a personality — and it's not the branding or visual design. It comes from thousands of small decisions the team behind it makes: what they prioritize, what they tolerate, how they respond to failure, what they call "good enough." Your product reflects the people who build it — and in an AI-accelerated world where shipping is faster than ever, that reflection only gets sharper. In this session, you will learn: - How to read your product as evidence of your team's real decision-making habits - Why "how do we fix it?" is often the wrong first question to ask - How leaders can shape the conditions behind better product behavior — not just better features