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Jenny
Reeves
Senior Director of UX & Design
Gordian
Jenny Reeves is a product, design, and experience leader with a proven track record of building customer-centric digital platforms that drive adoption, retention, and measurable business outcomes. As Senior Director of UX & Design at Gordian, she works across product, engineering, design, and data teams to transform strategic vision into scalable platform experiences that create value for both customers and the business. With expertise spanning product strategy, digital product development, customer experience, and AI-enabled products, Jenny specializes in simplifying complex ecosystems into intuitive, outcome-driven user experiences. She is passionate about aligning product delivery with customer needs and market priorities, while fostering strong cross-functional collaboration and high-performing teams that can execute at scale.
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29 October 2026 10:15 - 10:45
Vision with proof: How user research and design partnership drive roadmap alignment
Great product vision is only valuable when teams can align around it and execute with confidence. Yet many organizations struggle to connect user insights with roadmap decisions, leading to competing priorities, stakeholder friction, and disconnected delivery. This session explores how product leaders can use user research, design partnership, and data-informed UX strategy to build stronger alignment across product, design, and engineering. You'll learn how to transform customer evidence into roadmap decisions, consolidate overlapping user needs into clear product initiatives, and create decision-making frameworks that balance customer value with business outcomes. Through practical examples and proven approaches, this keynote will demonstrate how embedding research and design throughout the product lifecycle leads to better prioritization, faster alignment, and products that deliver measurable impact. Key takeaways: - Turn user research into roadmap decisions that teams and stakeholders can confidently support. - Build stronger collaboration between product, design, and engineering to reduce friction and improve execution. - Consolidate overlapping customer needs into focused, high-impact product initiatives. - Balance customer insights with business priorities to create roadmaps that are both user-centered and commercially effective. - Create an evidence-based product strategy that drives alignment, accelerates delivery, and delivers measurable business results.