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John
Shapiro
Chief Product & Technology Officer
Lightspeed Commerce
John Shapiro is the Chief Product & Technology Officer at Lightspeed Commerce, where he leads the vision and execution of products and technology that empower businesses around the world. An experienced product executive, he is passionate about building high-performing teams and creating customer experiences that feel intuitive, innovative, and impactful. With a leadership philosophy centered on deeply understanding customer needs, John has built a career translating emerging technologies into products that deliver meaningful business value. His expertise spans product strategy, engineering leadership, and organizational growth, with a focus on fostering collaborative teams that turn ambitious ideas into transformative customer experiences.
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28 October 2026 10:15 - 11:00
Panel: Activation that converts: What actually gets users to their first win
Time-to-value is the metric that kills more PLG ambitions than any other. Teams obsess over sign-up flows and onboarding sequences, but the real problem is almost always deeper: they have not defined what the first win actually looks like for their user, or they have defined it in terms of their own business goals rather than the user's job to be done. This panel brings together practitioners who have rebuilt activation from the ground up and are willing to talk honestly about what they got wrong first. Panellists will share specific examples of activation changes that moved the needle, the data they used to identify the problem, and the organisational friction they had to overcome to fix it. Expect a practical, example-driven conversation rather than high-level principles. This is a session for product people who are in the weeds on conversion and want real benchmarks and approaches to take back to their teams.