Kanika Tolver is a Senior Product Manager at the forefront of Artificial Intelligence (AI) and IT Service Management (ITSM) within the U.S. Federal Government. She specializes in enhancing virtual agent capabilities and optimizing service catalog efficiency. Her dedication to agile principles fosters a dynamic work environment where daily stand-ups and sprint retrospectives drive continuous progress and ensure alignment with mission-critical objectives. Working closely with ServiceNow developers, Kanika leads the configuration of conversational virtual agents and NLU plugins, prioritizing user-centric enhancements. Her ability to bridge technical expertise with stakeholder engagement, combined with her ScrumMaster certification, has been instrumental in managing complex product backlogs and advancing ITSM solutions to new levels of efficiency and effectiveness.