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Ken
Romano
Senior Vice President of Product
Stacker
Ken leads product development at Stacker, the pioneering content distribution platform designed for earned reach. Stacker connects brands with authentic stories to tell with publishers seeking free, high-quality content, moving beyond traditional press releases and sponsored articles. His work on the platform encompasses a proprietary CMS, customer portals, RSS feeds/APIs, and a powerful analytics suite tracking millions of data points on story performance. Prior to Stacker, Ken held product development roles at The Associated Press and The Nielsen Company in New York City. Now based in the Poconos, he enjoys hiking, exploring local breweries, and practicing various forms of yoga, including vinyasa, ashtanga, and acro.
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29 October 2025 09:45 - 10:15
Delivering exceptional customer experiences in a digital age
In today's hyper-connected world, customer expectations have evolved dramatically. The digital age has empowered consumers with unprecedented access to information and choices, making it more challenging than ever for businesses to deliver exceptional customer experiences. This keynote will explore the key factors that contribute to outstanding customer experiences in a digital landscape. We will delve into the importance of understanding customer needs and preferences, leveraging technology to enhance interactions, and fostering a customer-centric culture within organisations. Through real-world examples and actionable insights, this presentation will equip attendees with the knowledge and tools necessary to create lasting relationships with their customers in the digital age.