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Kevin
Gentry
Director of Product Engagement, Voice of the Customer
athenahealth
Kevin is the Director of Product Engagement at athenahealth, where he leads the Voice of the Customer (VoC) function. With nine years of SaaS experience in CX leadership, commercial enablement, and program management, Kevin is passionate about empowering customers and elevating their experience through innovative products. He excels at driving product adoption and retention by fostering a customer-centric culture.
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29 October 2025 09:15 - 09:45
Build a product-centric culture: Empower your org to be product-obsessed
Building a truly product-centric culture is the bedrock of long-term product success. This isn't just a buzzword; it's a strategic imperative for senior product leaders. This session equips you with advanced tools and proven strategies to cultivate an environment where product passion is infectious, user needs are paramount, and the relentless pursuit of exceptional experiences defines your organization's DNA. You'll discover how to empower every team member to champion the product, shifting mindsets from mere feature delivery to holistic experience creation. This isn't just about process; it's about people and purpose. By the end, you'll be armed with insights to transform your teams into cohesive units, inspired to innovate and redefine market demands.