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Anuradha
Dhirasaria
Vice President, Product Portfolio
JPMorgan Chase & Co.
Anuradha Dhirasaria is a technology and transformation leader with extensive experience driving digital innovation, AI adoption, and organisational change within global enterprises. She specialises in building high-performing teams, leading large-scale transformation programmes, and aligning technology strategy with business outcomes. Alongside her leadership role at JPMorgan Chase & Co., Anuradha is a strategic advisor and co-founder with a passion for combining AI, organisational psychology, and people-first leadership to help organisations navigate change. She is recognised for her ability to foster collaborative cultures, develop strong leaders, and deliver impactful transformation at scale.
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18 November 2026 13:45 - 14:30
Panel | Activation in the field: Driving adoption when your users are not at a desk
The activation playbook was written for knowledge workers with a laptop and a broadband connection. It does not translate cleanly to a warehouse operative with a handheld scanner, a field technician with a ruggedized tablet, or a store manager checking in for thirty seconds between shifts. Getting adoption in operational, industrial, and frontline B2B contexts requires a fundamentally different approach to onboarding, interface design, and what you even count as successful activation. This panel brings together operators who have built for those environments. Panelists will share the specific adaptations they made to their activation model for non-desk users: how they defined the first-value moment in a workflow context, how they designed onboarding for intermittent and interrupted use, how they measured adoption in environments where traditional analytics instrumentation does not work cleanly, and what the support model needs to look like when your user cannot easily stop and read a help article. Expect a practically grounded conversation with examples from manufacturing, logistics, retail, and field services.