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Anusha
Chowdhury
Head of Agentic AI Products
PayPal
Anusha Chowdhury is a visionary AI product leader with experience building large-scale AI-powered products, platforms and organisations across PayPal, Google, Aurora and LinkedIn. Her expertise spans AI-powered search and discovery, conversational commerce, marketplace dynamics, multi-agent orchestration, LLM research, personalisation and fintech compliance, with multiple patents across these areas.
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18 November 2026 11:30 - 12:00
AI in the back office: Embedding intelligence into workflows where no one is looking
The most durable AI value is often invisible: embedded in operational workflows, running behind ERP systems, quietly removing manual work from processes unchanged for fifteen years. This session is about that harder, less glamorous category of AI work. The speaker covers the data quality problems to solve first, the integration constraints that shape what is possible, and how to make the ROI case to a finance team skeptical of AI promises. Attendee takeaways - The data quality baseline required before AI can add reliable value in a legacy operational context - How to scope AI features in back-office workflows so they reduce friction without creating new failure modes - How to build the ROI case for back-office AI with a finance team that has heard too many AI promises