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Kosta
Bolgov
Group Product Manager, Integrations & Dev Ecosystem
Miro
Kosta is a customer-focused product leader with deep expertise in cross-functional team leadership and launching products that drive business results. Currently on a mission at Miro.
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19 November 2025 10:15 - 10:45
Delivering exceptional customer experiences in a the age of AI
In today's hyper-connected world, customer expectations have evolved dramatically. The digital age has empowered consumers with unprecedented access to information and choices, making it more challenging than ever for businesses to deliver exceptional customer experiences. This keynote will explore the key factors that contribute to outstanding customer experiences in a digital landscape. We will delve into the importance of understanding customer needs and preferences, leveraging technology to enhance interactions, and fostering a customer-centric culture within organisations. Through real-world examples and actionable insights, this presentation will equip attendees with the knowledge and tools necessary to create lasting relationships with their customers in the digital age.