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Matthew
Feczko
Director, Product Operations
Ocado Technology
Matthew Feczko is Director of Product Operations at Ocado Technology, where he leads the global team driving how product management scales and operates across the business. With 15+ years of experience in product roles across startups and global tech, he focuses on building the systems and culture that help product teams thrive. Since joining Ocado, Matthew has helped transform how product work is planned, tracked, and delivered. His team introduced a unified Jira hierarchy and governance model that brought fragmented roadmaps into a single source of truth rolled out in under a year through deep cross-company collaboration. He also played a key role in Ocado’s shift from engineering-led to product-led, co-authoring the strategy and communications that shaped the transition. One of his proudest achievements is Ocado’s Product Skills Framework and Assessment Tool, which now guide development, hiring, and promotion decisions across the product org.
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04 December 2025 13:30 - 14:15
Panel: From chaos to conversion, orchestrating a product-led strategy with product ops
The promise of Product-Led Growth (PLG) is a powerful one, but the reality can be chaotic. Disjointed data, siloed teams, and inconsistent user experiences often prevent a seamless transition from free trial to paying customer. The solution? Product Operations (ProdOps). This panel brings together leaders who have successfully bridged the gap between product vision and operational execution. They will reveal how a strategic ProdOps function provides the critical infrastructure needed to turn a PLG aspiration into a repeatable, scalable engine for growth. Panelists will share practical insights on: - Building the PLG tech stack: Learn which tools are essential and how ProdOps manages them to create a unified data stream. - Creating a single source of truth: Discover how to standardise metrics and democratise data, enabling every team to make informed decisions. - The operational side of the flywheel: We’ll break down the workflows that drive PLG, from managing A/B tests to creating a seamless handover for a Product-Qualified Lead (PQL). Join us to learn how to transform your PLG efforts into a well-orchestrated, high-performing growth machine.